We accept a wide range of payment methods to make checkout as convenient as possible, including:

• Shop Pay
  
• Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, Maestro, and UnionPay
  
• Digital Wallets: Apple Pay and Google Pay
  
• Cryptocurrency: USDC (identity verification may be required)
  
• Buy Now, Pay Later: Klarna
  

The payment methods available at checkout may vary depending on your location.

We aim to process refunds within four working days of an item being returned to us. Please note, however, that your bank may take up to 10 working days to process the payment back into your account. With that said, please allow up to fourteen working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit 'My Account' and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch by messaging through the chat box or at sales@belleandbeaujewellery.co.uk just in case there’s a problem with your email/order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is cancelled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Your order number can be found on your order confirmation email or will be printed on the packing slip that is sent with your order. Please quote this number when communicating with our customer service team.

We process our orders daily so if your order has not yet been shipped please reach out to us via the web chat box or sales@belleandbeaujewellery.co.uk to amend your order. You may also do this from your account page. If the item has already be shipped you will be not able to make any changes to your order.

If your order has not yet been processed we should be able to make changes to the address. If the order has been processed and has been sent it will be too late.

If the order gets returned to us and could not be delivered successfully, we will email you once this gets back to us and offer to re-despatch this with a fee of the delivery amount (£2.99 UK, £7.99 International)

If you input the incorrect address at checkout, we cannot be held accountable if the order goes missing or is delivered to the wrong address and are therefore not liable to refund/replace the order.

You can cancel your order through the My Account page. If the order has been processed and sent, the item will need to be returned and refund requested.

We offer a number of different UK shipping options which include:

• UK Standard - £2.99 or FREE when you spend £50+ (2-5 Working Days)
• UK Next Working Day - £6.99 (order by 3pm). Royal Mail Special Delivery - Signed & Tracked.
• International Shipping ranged from £14.99 - £23.99 depending on location.

Our orders are dispatched once a day and would expect your order to be shipped the day after your order has been received.

North America
Canada, United States of America.

Oceania
Australia, Fiji, New Zealand.

Europe
Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia,  Germany, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

Asia
Bhutan, Cambodia, China, Hong Kong, Japan, Kazakhstan, Malaysia, Maldives, Mongolia, Nepal, Singapore.

Some countries are subject to change however.

All our parcels are shipped directly from our warehouse in the UK. Therefore, some international orders may be liable for customs duty and local taxes.

Shipping to the EU? Good news! You will no longer be charged customs on shipments under 150 euros as this will be paid for by us!

Please speak to your local customs office if you have any further queries regarding customs payments.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@belleandbeaujewellery.co.uk. Please note that returns will need to be sent to the following address: 

Belle & Beau,
16 Mid Ulster Business Park,
Cookstown,
Co. Tyrone,
Northern Ireland,
BT80 9LU

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For further information please click here.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via the web chat or sales@belleandbeaujewellery.co.uk with the details.

If you just don’t like the product for any reason, we’ll gladly accept it back as a return (except earrings which are non-refundable due to hygiene reasons), providing it’s in “as new” condition, in its original packaging with all labels attached.